It is very important for businesses to connect with their employees, clients and customers smoothly without any hindrance. For this purpose, businesses are looking for reliable and efficient ways so they can make communication easy. In the past , Landline was used as a mode of communication but there are some problems with landline phones like cost, lack of latest technology, innovation etc.
Nowadays cloud-based telecommunication systems have gained popularity because of their speedy and smooth nature of communication. VoIP is an example of the cloud-based telecommunication system. It is the latest telephone technology used for communication purposes. Also known as the Voice over internet protocol that allows businesses to make a call and receive calls through the internet instead of the traditional phone line. It is a cloud-based telecommunication system, just an internet connection and a device are required. That device could be a laptop, mobile phone or smartwatch to make the call.
In a traditional landline phone, you have to use a desk phone to make calls and communicate with customers, clients and employees. The traditional phone needs a large number of copper wires and desk telephone devices that are costly for the business. Whereas cloud-based telecommunications are less costly because there is no need for thousands of copper wires, their installation and telephone devices. A reliable and consistent internet connection is just needed in Voice over Internet Protocol.
How VoIP works
Voice over internet protocol works in the same way as mostly cloud-based telecommunication systems work where internet availability is the most important factor. Voice over internet protocol is actually a set of protocols working together. It works as a system that converts your analogue speech impulses into digital signals, which are subsequently sent as data over your broadband line and then again converted into the voice signal and received by the receiver’s system. This internet makes communication easy for businesses and companies. Moreover, the detailed working of the system is explained step by step as,
- Install software
The first step in using VoIP as a mode of communication is the installation of the software. Businesses or companies purchase the subscription and receive a telephone number, then the IT experts install the software in the computer system of the office.
- Make command
In the second step, you give the command to the system whether it is a voice call, sending multimedia or texts, or sending voice mail from the computer, tablet, laptop, mobile phone or smartwatch in the form of analogue.
- VoIP App or Adapter
The voice over internet protocol converts your analogue sound wave and then sends it to the VoIP adapter of the receiver where it is converted into a digital wave.
- Internet Router
That digital wave generated by the adapter through the internet provider is sent to the digital voice signal to VoIP services. The internet router translates it into the analogue again where it is converted into a voice call, text or multimedia.
- VoIP Provider
The call, text or multimedia reaches the VoIP service provider system which receives the command and then routes towards the voice over internet protocol receivers computer system. Where it is translated by the system.
In this step, the digital wave is received by customers and listened to as an audio sound on their computer system. This could be an audio, voice call, text or multimedia file.
Distinctive features of VoIP
The cloud-based telecommunication system, especially VoIP “voice over internet protocol” is far different from the traditional landline phone and has multiple features which make it distinguished from other landline systems.
- Cost Savings
Voice over internet protocol is comparatively less expensive than landline telephony because it cuts off the cost of heavy copper wires and desk phone devices.
- Easy to Install
Compared to the landline phone system, cloud-based telecommunication is easy to install and access because there is no need to call labour for making lengthy wires and installing them in surroundings.
- Clear Voice Quality
Voice quality in cloud-based systems is clear there is no effect of weather on the quality of communication voice, text or multimedia.
- Mobility & Geographical Flexibility
There is no restriction on geographical boundaries for the cloud-based telecommunication system; it is reachable all over the world where the internet is available.
- Abundance of Features
Cloud-based telecommunication systems have advanced and latest features like sending voice mail, multimedia and texts, call forwarding, auto receptionist etc. This system is making more innovations day by day with advanced features.
- Call Forwarding
When you make calls to the office the call is first received by the receptionist and then transferred to the relevant person. This call forwarding feature makes Voice over the internet protocol unique.
- Music on Hold
VoIP allows the caller and receiver to put the call on hold and during that hold time period music is played by the application. You can choose the music of your choice.
- Call Recording
One of the latest features of the cloud-based system is that the receiver and caller can record the call and use it for future purposes, either for storing it as evidence or for making decisions.
- Group calls
When you want to organise a meeting and your meeting personnel are out of the city unable to attend the meeting you can make group calls which are also called conference calls. This feature can not be followed in the landline telephone system.
When you have so many calls to attend, the VoIP UK has features in which the receiver can put the call in a queue and a queue number is shared with the caller so that the caller can wait for the turn.
- Interactive voice recording
It is not possible for the businesses to be available on call all the time, for this purpose VoIP provides a 24/7 facility to businesses. In this, a general call is recorded by and played by the company, and when a caller makes a call to the business firstly, the call is responded to by the already recorded voice tape and then it is transferred to the concerned person.
VoIP has made your business communication easier and more efficient.